Medallia
Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.

Success Stories

See results from brands like yours

ROI Calculator

Optimize your program spend

Enterprise-Grade Platform

Explore all features and benefits

World-Class Service

Get support for crucial operations

Global Impact

Impact the world beyond your own

AI Leadership

Follow our AI experience innovations

Partner Network

Access approved, localized expertise

Platform
Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data

Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly

AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams

Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant

Solutions
Customer Experience

End-to-end customer experience management and orchestration

Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions

Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality

Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables

Overview
Agile Research
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.

Blog
Newsroom
Customer Stories
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.

Training & Certification
Medallia User Group
Experience 101
Experience Now
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Contact Support
exp
EXP Now

Medallia’s On-Demand Streaming Network

Watch Now

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SELECT YOUR REGION & LANGUAGE

  • English

  • France (Français)

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  • Spain (Español)

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  • Japan (日本語)

  • Korea (한국어)

  • Latin America (Español)

Request a demo
Medallia
Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.

Medallia

Success Stories

See results from brands like yours

Medallia

World-Class Service

Get support for crucial operations

Medallia

Enterprise-Grade Platform

Explore all features and benefits

Medallia

Global Impact

Improve the world beyond your own

Medallia

AI Leadership

Follow our AI experience innovations

Medallia

Partner Network

Access approved, localized expertise

Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Medallia

Comprehensive Feedback Capture

Collect every signal for more meaningful data

Medallia

Administration

Run complex, global programs with self-service

Medallia

Role-Based Reporting

Close the loop and drive action quickly

Medallia

AI & Analytics

Uncover essential insights from every interaction

Medallia

Integrations

Easily share data across systems and teams

Medallia

Pricing

Expand your program with flexible pricing

Medallia

Enterprise-Grade Security

Keep your business data safe and compliant

Solutions
Medallia

Customer Experience

End-to-end customer experience management and orchestration

Customer Experience Management

Tracking & measurement to improve customer loyalty

Digital Experience

Capture & scoring for digital journeys

Experience Orchestration

Individualized customer journeys at scale

Personalized Messaging

AI-driven two-way messaging

Medallia

Employee Experience

Employee listening and activation solutions

Employee Listening

Candidate to exit experience feedback

Employee Activation

Real-time feedback tied to stakeholder action

Ideas

Fast problem-solving through crowdsourcing

Medallia

Contact Center

Improve agent engagement and optimize service quality

Conversation Intelligence

Automated insights from every conversation

Agent Coaching

Frontline-specific coaching

Quality Management

QM and assurance optimization

Intelligent Callback

Virtual hold and scheduling technology

Medallia

Market Research

Expert research strategy, design, analytics, and deliverables

Agile Research

Pre-built surveys for quick insights

Video Research

Online focus groups and panel studies

Research Strategy & Services

In-house experts for customized research

Industries

Industries

Explore our best-in-class experience management solutions for your industry

 Medallia

Automotive

Medallia

Financial Services

Medallia

Healthcare

Medallia

Insurance

Medallia

Life Sciences

Medallia

Manufacturing

Medallia

Public Sector

Medallia

Restaurants

Medallia

Retail

Medallia

Technology & Services

Medallia

Telecom and Media

Medallia

Travel & Hospitality

Medallia

Utilities

Resources
Medallia

Discover

Get guidance from leading experience professionals across a variety of mediums.

Blog

Newsroom

Customer Stories

Event Calendar

Careers

Medallia Xchange

Medallia

Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.

Training & Certification

Medallia User Group

Experience 101

Experience Now

Resource Library

Partners

Medallia

Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center

Contact Support

exp

Experience 2025

See Medallia unveil the vision for the future of customer experience.

Watch now

English

SELECT YOUR REGION & LANGUAGE

  • English

  • France (Français)

  • Germany (Deutsch)

  • Spain (Español)

  • Italy (Italiano)

  • Japan (日本語)

  • Korea (한국어)

  • Latin America (Español)

Request a demo

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English

SELECT YOUR REGION & LANGUAGE

  • English

  • France (Français)

  • Germany (Deutsch)

  • Spain (Español)

  • Italy (Italiano)

  • Japan (日本語)

  • Korea (한국어)

  • Latin America (Español)

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© Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners.